Frequently Asked Questions

WHAT IS SINGLE TRIP INSURANCE?

Single Trip insurance gives cover for one sole journey of a specified number of days.

The InsureAll policy is available to EU and UK (including Channel Islands and Isle of Man) residents up to a maximum of 18 months. The Insure-All policy offers cover for most pre-existing medical conditions with NO extra charges and NO higher excesses.

WHAT IS ANNUAL MULTI-TRIP INSURANCE?

An insurance policy which gives cover for unlimited trips during a 12 month period.

Our InsureAll annual policy offers a choice of cover for Europe or Worldwide with unlimited trips of up to 93 days each trip (must not exceed 183 days in total) for people up to age 65 and up to 31 days for people aged up to 79.

All persons on an Annual Multi-trip policy can travel independently of each other

WHAT IS WINTER SPORTS INSURANCE?

Winter Sports insurance gives travel and medical cover when you are away skiing or snowboarding. Other winter sports may also be covered, please refer to your policy wording for a full list of covered activities. Up to age 64 only

IS OFF-PISTE SKIING COVERED?

Yes (within local ski patrol guidelines).

WHAT IS THE DEFINITION OF A COUPLE?

A couple is any two people of any gender living together at the same address, for more than 6 months.

I AM OVER 80, CAN YOU COVER ME?

Unfortunately not with this policy. However contact our friendly call centre on 0845 696 0691 and we will help where we can.

I LIVE IN FRANCE - CAN I BUY MRL TRAVEL INSURANCE?

Yes. Our InsureAll travel insurance policy is available to all residents of any EU country no matter what nationality.

CAN I UPGRADE A POLICY ONCE ISSUED?

Yes, this is possible subject to no claims pending. If for instance, you have an Annual policy for 31 days per trip and you wish to upgrade to 62 days per trip, you would be asked to pay the price difference plus a service charge. Call us on 0845 696 0691.

WHAT DOES 'HOME COUNTRY' MEAN AS A DESTINATION?

If you select 'Your Home Country' as your destination it means that your travel insurance policy will be priced for travel within your country of residence.

ARE SPORTING AND HAZARDOUS ACTIVITIES COVERED?

All our policies cover some hazardous activities such as water skiing and scuba diving. See individual policies for a full list.

WHAT IS AN EXCESS?

This is the amount that the insurer will deduct from your claim payment under specific sections of the terms of the insurance policy at the time of finalising an agreed claim. See the cover details for your chosen policy for details. An excess waiver that removes all excess charges is offered on some policies for a small extra fee.

HOW DO I MAKE A CLAIM?

Just read the policy document to find the details of the claims office and phone number. Proof of loss and purchase/ownership of lost items will be needed to progress your claim. Medical emergencies can be handled by contacting the relevant service at the time of a medical emergency at which time often payment will be made direct to the medical services.

ARE PRE-EXISTING MEDICAL CONDITIONS COVERED?

The InsureAll travel policies include cover for MANY pre-existing medical conditions. You must to meet the medical criteria and then you will be covered for all your pre-existing medical conditions at no extra cost. If you don’t meet the criteria then phone our helpline on 0845 696 0691.

HOW DOES AGE GOVERN PRICES AND COVER?

MRL obtains rates and cover details from leading underwriters who look at past annual industry wide statistics to see from where the claims have come. In general, the older the age group, the higher the claims paid out so prices and excess levels reflect this performance.

UP TO WHAT AGE ARE THE MRL TRAVEL POLICIES AVAILABLE?

Policy Age limit is up to 79. Ski & Winter Sports is 64

BAGGAGE COVER - DO I NEED IT?

All our policies offer you a choice. Many people already have their personal effects covered on an 'all-risks' part of their home and contents insurance. In all cases expensive and valuable items should be covered under your household policy - please check with your household insurers.

TERRORISM – IS IT COVERED?

You would be covered for medical expenses and personal accident should you be injured due to an act of war or terrorism but no other cover applies

CAN I CONTACT YOU BY PHONE?

Our Travel Insurance Help-Desk is available Monday - Friday 8.00am - 7pm and Saturday 9am - 5pm on 0845 676 0691 or from abroad 00 44 1293 655 579 .

CHARGE FOR SENDING POLICY DOCUMENTS BY POST

We will send your policy documents by email. However if you wish to also receive the documents by post there is a small handling charge.