For all enquiries about sales please contact us by:
Email: [email protected]
Telephone: 01293 855793
Monday - Friday: 10am - 4pm
Or write to us at:
MRL Insurance Direct
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ
For Medical Assistance please contact Mayday on:
0044 (0) 1273 071784
You should contact Medical Assistance for all medical emergencies where the cost is over £500 before agreeing to treatment.
For travel insurance Claims please contact Reactive Claims on:
01420 259 050 or visit www.reactiveclaims.com
For Claims about your gadget upgrade please contact Trent-Services on:
01285 626020 or email [email protected]
Your right to complain
MRL Insurance always aims to provide a first class service. However, if you have any cause for complaint you should address this in the first instance to:
The Compliance Manager
ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ
or telephone: 01293 855793
If you have a complaint regarding a claim in respect to a policy, then you should write to:
Reactive Claims Limited
PO Box 353
Alton
GU34 9LE
Email: [email protected]
If you have a complaint regarding an assistance case in respect to a policy, then you should write to:
The Mayday Group
1 Clifton Mews
Clifton Hill
Brighton
BN1 3HR
Email: [email protected]
At MRL Insurance Direct we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4 567
Fax: 020 7964 1001
Email: [email protected]